Terms of Use/Privacy Policy

General Privacy Statement

Boxtorow.com is committed to safeguarding your privacy online. Boxtorow.com will not disclose any specific individual information about you to any third party unless we have express written permission from you to do so. However, if you post personal information online that is accessible to the public, such as through chat rooms, message boards or through e-mails, you may receive unsolicited messages from other parties in return. While at the same time while we will do everything we can to protect your personal information, Boxtorow.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. It is your responsibility to maintain the secrecy of your passwords and account information. Please be careful and responsible whenever you are online.

Use of Boxtorow.com by children under 13

We do not collect any personally identifiable information from children under the age of 13. Occasionally, visitors may be asked to submit a screen name as a way of communicating with boxtorow.com. Children of any age should always ask a parent for permission before sending personal information to anyone online.

Registration on Boxtorow.com

Participants in interactive activities (web log or blog, poll question) on Boxtorow.com may be asked to register for a free guest ID and password or to complete subscription registration for a member ID and password. We use user contact information from this registration form to send the user information about our company. Financial information that is collected is strictly used to bill the user for products and services. The user’s contact information is also used to contact the user when necessary for customer service reasons. Identification and passwords are collected to verify the user’s identity and for use as account numbers in our record system.

Contacting the Web site

If you have any questions or concerns about the Privacy Statement, the practices of Boxtorow.com with respect to personal information or your dealings with this Web site, you may contact us at webmaster[at]boxtorow.com.

Shipping & Returns Policy for the Boxtorow.com Store

1. Please allow 1 to 3 weeks for delivery upon confirmation of purchase.
2. Shipping and Handling charges may apply. Shipping and handling to locations other than the United States will be different than shipping and handling to US locals. All rates are subject to change. Please check rates before completing your purchase.
3. DWCommunications, LLC and its service providers are not responsible for damage to your order. If you receive a damaged order, DWCommunications, LLC will work with you to try and rectify the situation; provided you contact dware1[at]boxtorow.com within 48 hours of receiving your defective or damaged order.
   

   Please note that DWCommunications, LLC AND ITS SERVICE PROVIDERS EXPRESSLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY FOR ANY DAMAGE, LOSS OR INJURY ARISING OUT OF: THE ACTIVITIES OF ANY VENDOR OR SERVICE PROVIDER, THE MERCHANDISE OFFERED BY THE VENDORS OR SERVICE PROVIDERS, ANY LOSS OR INJURY RESULTING FROM YOUR ACCESS OR INABILITY TO ACCESS THE STORE OR THE SERVICES, OR ANY LOSS OR INJURY ARISING OUT OF YOUR PURCHASE OR USE OF THE SERVICES OR MERCHANDISE. ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY.
   DWCommunications, LLC reserves the right to modify the price of any Merchandise or Services. Neither DWCommunications, LLC nor its service providers are responsible for any error in copy or images relating to Merchandise, Services or tickets. Remember, if for some reason, you do not receive the product as stated, contact us immediately. Your business is greatly appreciated at Boxtorow.com.

4. Questions relating to the Store, merchandise and its fulfillment should be directed to DWCommunications, LLC by e-mail to dware1[at]boxtorow.com
5. When contacting us, please provide the following information:
   • Order number
   • Item ID and Description
   • Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible...)
6. We do not issue credits for unauthorized returns.
7. We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible). If a delivery is refused due to customer error, the purchase price of the product will be refunded, minus a 10% restocking fee, but you will be charged for the freight costs and the small order fee, if applicable.
   If the package arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carrier’s delivery record in order to file a damage claim in the event that the actual product is also damaged.
   Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 48 HOURS of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Send an e-mail message to dware1[at]boxtorow.com to arrange for carrier inspection and a pick up of damaged merchandise.
8. We use the most reliable shipping methods available (FedEx, USPS, UPS, and DHL). Some packages may be delayed or lost for reasons out of our control. Please allow five (5) business days beyond the anticipated delivery date before reporting any lost or missing shipments to us.